Card-on-file Refund

A card-on-file refund is the process of reversing an already complete purchase or preauthorization transaction. You are able to card-on-file refund any amount up to the total amount of the transaction.

Card-on-file refunds are also able to be issued with or without the card being present if a card card is used. If a Union Pay or Interac card is used the card will need to be present. If you want to initiate a card-on-file refund you need to orderId and transactionId of the original transaction from the original purchase. In the event that the card-on-file refund cannot be processed due to a communication error or other issues, a card-present refund can be performed by the ECR application.

If you want to issue a card-present refund that isn't linked to a specific transaction, you can learn about it HERE.

1. Card-on-file Refund Command